Frequently Asked Questions
No. Turnaround time stated at checkout and in my shop announcement is for processing (making) of your order and does not include shipping transit time. Shipping time will depend on the shipping method chosen at checkout and USPS transit times. Please contact me PRIOR to ordering if you need your order rushed to see if I am able to accommodate based on current orders.
In most cases, yes. However, please contact me PRIOR to ordering if you need your order rushed to see if I am able to accommodate based on current orders.
Everything in the shop is handmade to order. We often times start working on certain parts of orders once an order comes in. Therefore, I do not accept cancellations due to failure to read stated processing times, or for failure to contact me prior to placing a rush order. If you have questions, please contact me prior to ordering.
We understand that emergencies happen, and at times, local events need a change of date. We try our best to always work around schedule changes in these circumstances. We always ask that our customers contact us at their earliest convenience when the date of install for an event needs to be revised and/or changed.
Canceled events are subject to a planning coordinator fee and a 20% fee of total service cost, and all other funds will be returned in the form of original payment. The customer will receive a notification via email with the return details, and an automated notice when the refund is processed.
No. Shipping transit time is completely separate from my shop processing time. I hand make every single order to make it perfect just for you. Processing times are stated at checkout and in shop announcement. Please contact me PRIOR to ordering if you have questions or if you would like an order to be rushed.
If you have any questions or concerns, please contact us by completing the form below. We aim to respond within 24 hours during our normal business hours (Mon-Fri 10am-4pm PST ). Emails sent on a weekend will receive a response Monday morning, excluding holidays.